FAQ

About the Central Garden Distribution Website

 

As one of the nation’s largest wholesale suppliers of lawn and garden products with 11 distribution facilities spanning the U.S., Central Garden Distribution is committed to the success of independent garden centers. Central Garden Distribution is a subsidiary of Central Garden & Pet – a publicly traded company and leading innovator, marketer and producer of quality brands like Pennington Seed®, Lilly Miller®, Ironite®, Sevin®, Cedar Works, New England Pottery, Matthews and Amdro®. With unique manufacturing capabilities, vendor partnerships and a wide product selection, Central Garden Distribution is able to offer customers complete programs and efficient service.

Central Garden understands that people make all the difference and takes pride in employing only the best, most knowledgeable staff. With a host of new resources, garden center customers will have access to industry and consumer insights, weather trends and online ordering capabilities.

Central’s success is built upon solid customer relationships and is committed to nurturing these roots to grow and sustain healthy partnerships. Select Central Garden Distribution as your wholesale lawn and garden distributor…because our goal is to help you reach yours.

www.centralgarden.com is created for your convenience of use and to help make your purchasing decisions and ordering processes easier, with the flexibility to meet your schedule!

 

  • Gain access to our catalog, one of the largest assortments of lawn and garden products.
  • Search products and lines from over 400 Vendor Partners and Proprietary Brands.
  • Learn about special pricing promotions and programs.
  • 24/7 online access and ordering capabilities.
  • Stay up-to-date on new items and closeout opportunities.
  • Quick and local access to our excellent Sales Team and friendly Customer Service.
  • Consistently great service when you need it!

 

If you would like to register for online access whether you are a current Customer or a New Customer, please click become a dealer to get started!

We look forward to our partnership and serving your needs!

We are a wholesale supplier to retailers and resellers of our products. Central Garden Distribution does not sell directly to the consumer. In order to receive a password and be able to log-in to full site access, existing customers must submit a request under become a dealer. For those who do not currently have an account with Central Garden Distribution, a request to set up an account must be made through the become a dealer link as well.

Becoming a Dealer

Yes. In order to maintain a safe environment for online order processing, your sensitive account information and credit card numbers are not stored online. Credit card transactions are processed securely offline within our normal company practices.

Pricing is available to logged-in users that have an account with us. In order to view pricing, you need to request to become a dealer. Once approved with a verified account, you will then have access to pricing and other resources.

We welcome your interest in becoming a dealer. To become a dealer you must have a business selling industry products to the consumer, or you are a government agency or a commercial company. Access is subject to credit approval and management review. Simply click on become a dealer.

Absolutely not. There is no fee for utilizing this site as a dealer.

Using centralgarden.com

To make ordering easier and quicker for those who have items they wish to order and have the Central product number, the express order entry form is a convenient way to create an order without having to search for the product online.

Order detail can be viewed under the My Account tab. To check on the status of an order and for information on tracking an order, please contact your Territory Manager or Customer Service Representative.

For order cancelation, please contact your Territory Manager or Customer Service Representative located in contact us.

If the order has not been processed, you can continue to shop and add to the order. If you have proceeded through the cart checkout process, please contact your Territory Manager or Customer Service Representative for assistance in modifying the order.

Print function is available under the My Account / Open Orders menu.

Products that are listed as “temporarily out of stock” can still be ordered online. However, in the event these products are still out of stock at the time of shipping, these items will be canceled from the order.

You will be notified if state restrictions prevent sale of the product when placing orders.

Please click on the link contact us to view a map or our distribution locations. We use our own trucks and 3rd party carriers. Please contact your Territory Manager and Customer Service Representative for more detailed market specific information.

As a rule, we do not backorder. Items that are out of stock will be canceled unless prior arrangements have been made.

Regular orders are shipped within 1 to 3 business days via our own trucks or common carrier. Order shipment/receipt dates vary depending on geography. Contact your Territory Manager or Customer Service Representative for more detailed information.

Requires Quote is noted on products that have volatile market pricing. For up-to-date pricing, please contact us.

Other Questions

Please contact your Territory Manager or Customer Service representative to assist with questions on returns and/or product issues.

Please contact us with any product or delivery related issues.