FAQ

Central Garden is a subsidiary of Central Garden & Pet – a publicly traded company and leading innovator, marketer and producer of quality brands like Pennington Seed®, Lilly Miller®, Ironite®, Sevin®, Cedar Works, New England Pottery, Matthews and Amdro®.

Central Garden understands that people make all the difference and takes pride in employing only the best, most knowledgeable staff. With a host of new resources, garden center customers will have access to industry and consumer insights, and weather trends.

Central’s success is built upon solid customer relationships and is committed to nurturing these roots to grow and sustain healthy partnerships. Select Central Garden as your wholesale lawn and garden distributor…because our goal is to help you reach yours.

We are a wholesale supplier to retailers and resellers of our products. Central Garden does not sell directly to the consumer.

Yes. In order to maintain a safe environment for online order processing, your sensitive account information and credit card numbers are not stored online. Credit card transactions are processed securely offline within our normal company practices.

Pricing is available to logged-in users that have an account with us.

Absolutely not. There is no fee for utilizing this site as a dealer.

If you need to make changes, please contact us.

To make ordering easier and quicker for those who have items they wish to order and have the Central product number, the express order entry form is a convenient way to create an order without having to search for the product online.

Order detail can be viewed under the My Account tab. To check on the status of an order and for information on tracking an order, please contact your Territory Manager or Customer Service Representative.

For order cancelation, please contact your Territory Manager or Customer Service Representative located in contact us.

If the order has not been processed, you can continue to shop and add to the order. If you have proceeded through the cart checkout process, please contact your Territory Manager or Customer Service Representative for assistance in modifying the order.

Print function is available under the My Account / Open Orders menu.

Products that are listed as “temporarily out of stock” can still be ordered online. However, in the event these products are still out of stock at the time of shipping, these items will be canceled from the order.

You will be notified if state restrictions prevent sale of the product when placing orders.

Please click on the link contact us to view a map or our distribution locations. We use our own trucks and 3rd party carriers. Please contact your Territory Manager and Customer Service Representative for more detailed market specific information.

As a rule, we do not backorder. Items that are out of stock will be canceled unless prior arrangements have been made.

Regular orders are shipped within 1 to 3 business days via our own trucks or common carrier. Order shipment/receipt dates vary depending on geography. Contact your Territory Manager or Customer Service Representative for more detailed information.

Requires Quote is noted on products that have volatile market pricing. For up-to-date pricing, please contact us.

Please contact your Territory Manager or Customer Service representative to assist with questions on returns and/or product issues.

Please contact us with any product or delivery related issues.

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